Build Smart · Legal information
Data deletion
You do not need to log in to read this. Use the steps below to ask us to review and delete information linked to your Build Smart account or orders.
Effective date:
How to request deletion
Message our business number with DELETE MY DATA, from the phone number on your orders if you still have it. The button types that message for you; nothing is sent until you press send in WhatsApp.
Tell the team what to review: your account, particular orders, plans, WhatsApp records or payment proofs, with order references if you have them. Do not send a password, full bank or card details or an identity document unless the team explains a necessary check.
We check that the request is about your records. If you no longer have the original number, call the team to discuss another way to verify it.
The team reviews the scope, explains any records that need to be kept and confirms the result. This is a staff-reviewed request, not an automatic account-wipe button. Contact us again if you have had no acknowledgement.
Build Smart Management Group
No:1 Portal Road, Highlands, Harare, Zimbabwe
Opens WhatsApp with DELETE MY DATA typed for you. This is a staff-reviewed request, not an automatic account-wipe button.
The request button stays at the bottom of the screen.
What the request can cover
You can ask us to review account and contact details and sessions, uploaded plans and photos, generated BOQs, WhatsApp messages and attachments, payment proof, and project information linked to you. In a shared project, records may also relate to other participants, so we review ownership and their interests before removing shared material.
Where deletion is agreed and no retention requirement applies, the team removes the information and files from active service storage and deals with related access links or sessions. We confirm the scope and any remaining records when we tell you the outcome.
Records that may need to remain
Some payment, invoice, receipt, review or audit records may be needed for legal obligations, accounting, fraud prevention or an active dispute. We explain any exception rather than promise that all financial history is always erased. The service does not currently guarantee a fixed deletion turnaround or automatic retention period.
Backups, where kept, may hold information until they are replaced or removed under the backup process. A Build Smart request does not erase records held independently by Meta / WhatsApp, banks or payment providers, other project members, or copies already downloaded or shared; ask the holder about those.
Stopping messages is not deleting
Reply STOP
Pauses automated WhatsApp updates. Your account, orders and records stay.
Send DELETE MY DATA
Asks the team to review and delete your records, as in the steps above.
Deleting a WhatsApp chat, uninstalling WhatsApp or clearing browser cookies does not delete Build Smart's records either. See our Privacy policy for the data we handle and our Terms of service for how the service works.