Terms of service

1. The service

Build Smart provides provisional Bills of Quantities (BOQs), project-management tools and connections to listed suppliers and service providers. The scope you choose sets the work included in an estimate. Separate construction, procurement or professional-service engagements need their own agreed scope and commercial terms.

2. Plans and information you submit

You must have permission to submit plans, photos and other content and to ask us to process them. Give accurate contact details, scope and measurements, and tell us about missing pages or uncertain information. Do not submit malicious files, pretend to be someone else, or access another customer's private links or records.

You remain responsible for confirming site conditions and final working drawings with the right professionals. When details cannot be read from a plan, we may ask you to confirm them or use stated estimating assumptions. AI-assisted analysis can be wrong and does not replace qualified professional judgement.

3. Estimates, prices and supplier references

A BOQ is a provisional cost and quantity estimate. It is not a structural design, planning permission, a construction contract or a guarantee that materials are available at the listed price. Follow the notes, exclusions, scope and validity on the issued document; real needs depend on final drawings, site conditions, product choice and measured work.

Rates can come from the Build Smart rate book or adopted supplier benchmarks. A named supplier identifies the source of an estimate's rate; it is not that supplier accepting an order or giving a binding retail quote. Confirm current prices, tax, transport, units and stock with the supplier before you buy. Amounts are in the currency the service or document shows.

4. Fees, payment and release

The BOQ fee and scope are shown when you order. Keep your order reference with your payment. Online payments are checked through the payment provider; manual payments need verification. Sending a proof-of-payment image does not confirm that money arrived and does not release a BOQ.

A fee waiver does not waive estimator review. During the reviewed pilot, orders made online or on WhatsApp need estimator approval before release, even when no fee is charged. Only when a separate unreviewed-preview offer is explicitly switched on and shown by the service can eligible BOQs be released automatically without estimator review. Such previews are labelled as unreviewed and may be held for a check first, for example when a confirmed measurement does not match the plan. Do not rely on a preview or an unverified estimate as final professional approval. Documents already released keep their recorded review status.

Extra scope or separately agreed work may need a new estimate or fee. Ask the team what is included before you authorise extra work.

5. Completion, corrections and cancellations

Completion depends on readable plans, complete information, analysis being available and any review needed. Keep your tracking link and answer requests for detail. Tell the team if a document has an error or does not match the scope you ordered.

Contact us with your reference to ask for a cancellation, a correction or a review of a duplicate or wrong charge. The team handles cancellation and refund requests, not the platform automatically, taking into account the work done, the payment received and any applicable consumer rights. These terms do not exclude rights that cannot lawfully be excluded.

6. WhatsApp and notifications

Where connected, WhatsApp can be used for plan intake, payment proof, missing-detail questions, support and document delivery, and messages and documents also pass through Meta's service. Delivery can fail or need an approved template outside the customer-service window; your tracking link is another way to check your order.

Keep your number current and agree to the updates you ask for. Reply HELP for staff and STOP to pause automated updates. Ask for deletion separately on the Data deletion page.

7. Project members and third-party providers

Project links give role-based access to records and actions, so share them carefully. Information from customers, contractors, suppliers and others may need independent checking. A listing or price benchmark does not by itself create a contract with a provider or guarantee their work.

Build Smart's platform does not hold client construction funds as an escrow principal. The BOQ fee is separate from construction purchases and third-party quotes. Agree delivery, workmanship, payment and other terms directly with the provider, or in a separate Build Smart engagement where one applies.

8. Your content and use of documents

You keep the rights you hold in the plans and content you submit, and you let Build Smart and the providers needed for your order process that content for the service you asked for. You may use your BOQ for your project and share it with your intended builders, suppliers and professional advisers, keeping its provisional notes and scope intact.

9. Accounts, access and service issues

Protect your account and your private order and project links, and tell us if access may have been exposed. We may restrict access to deal with misuse, security incidents or breaches of these terms. Report material errors, interrupted service or a dispute so we can look into it; the service does not guarantee uninterrupted availability or remove construction risk.

Our Privacy policy explains how information is handled. Changes to these terms are published with a new effective date.

10. Contact